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InVision joins G-Cloud to bring effective workforce management to public sector contact centres


Scalable, cloud-based WFM resolution injixo allows higher buyer expertise and larger effectivity

London, UK, 7 December 2022, InVision Software program right this moment introduced that its cloud-based injixo workforce administration (WFM) resolution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, akin to native authorities, injixo is now out there through the G-Cloud Digital Market.

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To ship efficient, environment friendly service to prospects and meet service stage agreements public sector organisations must have the precise brokers with the precise abilities out there on the proper occasions inside their contact centres. With organisations offering a variety of providers, throughout an growing vary of digital channels, matching workers to demand is a posh, ever-changing concern.

Already utilized by over 300 prospects globally throughout the private and non-private sectors, injixo makes managing the contact centre workforce easy and seamless, optimising the method to extend effectivity and enhance service ranges.

injixo digitises your complete workforce administration course of by a scalable, dependable, and safe cloud-based resolution that covers AI-based forecasting, scheduling, intraday administration, agent self-service and reporting. Its highly effective performance and easy-to-use interface save managers time whereas guaranteeing buyer wants are met. By means of agent self-service options, injixo makes it simpler for brokers to handle their workload, swap shifts and apply for day without work. This will increase engagement and improves workers retention.

Richard Saqladi, Regional Gross sales Director, UK, Eire, Nordics & Benelux at InVision stated, “InVision is delighted to be awarded a spot on the G-Cloud framework – this displays our drive and keenness to develop the availability of our modern injixo cloud WFM resolution to the general public sector. The G-Cloud initiative permits prospects on this area to simplify their procurement course of and pair their necessities and price range with a listing of accredited suppliers. We look ahead to welcoming new public sector prospects through the platform and growing nice partnerships for the long run.”

Created by the UK Authorities’s Crown Industrial Service (CCS), the G-Cloud 13 framework is an internet catalogue the place public sector prospects should buy cloud-based computing providers akin to internet hosting, software program, and cloud assist. It simplifies how the UK public sector buys and delivers providers by making a pay-as-you-go market of providers that may be simply scaled up or down, encouraging the adoption of cloud options and providers.

About injixo
injixo is the award-winning, multi-channel cloud workforce administration utility for contact centres and buyer assist operations from InVision (FRA: IVX). Over 300 prospects ranging in dimension from 50 to over 4,000 seats belief injixo to carry work and demand in excellent stability whereas embracing the fixed change of their enterprise. With injixo, you spend much less effort and time on handbook forecasting and scheduling, whereas maximising effectivity and specializing in what actually issues: your individuals and prospects. For extra info, go to www.injixo.com.

For extra info:
Chris Measures
Measures Consulting (PR for InVision/injixo)
+44 7976 535147
chris@measuresconsulting.com



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