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MaxContact ramps up growth plans after private equity investment and lockdown success


Contact Centre as a Service (CCaaS) supplier appoints new chairman to supervise accelerated progress technique

Manchester, UK, twenty sixth January 2021: Contact centre software program firm MaxContact has introduced plans to greater than double in dimension within the subsequent three years after receiving vital personal fairness funding and appointing its first non-executive chairman.

The Manchester-based enterprise is working with specialist Software program as a Service (SaaS) progress accomplice FPE Capital to speed up its product growth roadmap and develop its assist and repair groups. In the long run, the corporate believes FPE’s funding and assist will drive a quadrupling of its consumer base by 2025.

The corporate additionally not too long ago introduced the appointment of Lars Pedersen as chairman of the board to supervise its formidable progress plans. Lars has a variety of expertise main excessive progress companies within the expertise sector, as each a md and CEO.

The information comes after a yr of notable success for MaxContact, which posted 30% progress in 2020 regardless of the COVID-19 pandemic. The corporate’s superior, cloud-native contact centre software program helped purchasers easily transition customer support groups and get in touch with centres to dwelling working throughout lockdown.

MaxContact CEO Ben Sales space stated: “Cloud has actually proved its worth within the contact centre area throughout lockdown, by enhancing effectivity and safety and permitting a clean transition to distant working. This funding – and the assist of FPE and a SaaS specialist like Lars – will assist us develop new options and performance, and additional enhance our service and assist, which is already among the many greatest within the sector.”

MaxContact is a feature-rich and cost-effective contact centre solution constructed by a workforce of contact centre consultants. The corporate’s extremely dependable and safe cloud-based software program integrates with present companies like CRM, billing and bespoke trade purposes, and helps seamless omnichannel communication throughout voice, e mail, SMS and social. Brokers can entry the service from wherever and on any system.

“Distant and hybrid working isn’t going wherever and, because of this, increasingly firms might want to transfer their contact centre options to the cloud to ensure knowledge safety and empower organisational agility,” Ben added. “Service is an actual differentiator on this trade, and we’ve already invested closely in our individuals, including 35 new workers within the final six months. That progress will proceed.”

David Barbour, managing accomplice at FPE, stated: “The case for manufacturers to enhance their clients’ expertise and scale their operations by transferring to a cloud-native resolution equivalent to MaxContact’s is confirmed. We’re delighted to be supporting Ben and the administration workforce in capitalising on that pattern within the coming years.”

For extra info, go to www.maxcontact.com.

ENDS

For editors:

MaxContact is a Contact Centre Software program firm providing safe, feature-rich and professionally supported options that drive productiveness and effectivity.

Our inbound, outbound and omnichannel companies are frequently developed by contact centre consultants. All our options are based mostly within the cloud and hosted on Microsoft Azure, maximising safety and suppleness.

MaxContact is likely one of the quickest rising contact centre specialists within the UK, dwelling to 100 million interactions each month. We’re based mostly in Manchester.

For extra info, go to www.maxcontact.com.

Contact:
Kayleigh Tait – Head of Advertising, MaxContact
07850652847
pr@maxcontact.com




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