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Upstream Tops Customer Engagement At Questex’s Fierce Innovation Awards 2020

Free ad-funded cell web platform recognised for protecting tens of millions of customers in rising markets related to the digital world

London, December eleventh, 2020 – Main cell know-how firm, Upstream, has been chosen as a winner within the 2020 Fierce Innovation Awards – Telecom Version, a peer-reviewed awards program from Fierce Wi-fi and Fierce Telecom. The competitors, an annual celebration of breakthroughs and improvements in telecom providers, chosen Upstream’s free ad-funded cell web platform, Zero-D, as the general winner within the Buyer Engagement class.

Purposes from finalists had been reviewed by an unique panel of executives from main telecommunications firms and analysts, together with T-Cell, Telia Provider AB, Recon Analytics, iGR, Cell Ecosystem, Cell Specialists, Inc., Senza Fili, and Futuriom. All submissions had been evaluated primarily based on ease of use, return on funding, effectiveness, technical innovation, aggressive benefit, and monetary affect.

Upstream’s Zero-D is liable for protecting greater than 250 million cell customers related to important web providers as soon as their information allowance has expired. That is essential in rising markets the place an absence of fixed-line infrastructure mixed with excessive cell information prices typically leaves customers digitally stranded. Zero-D is an ad-funded platform that operators can routinely redirect clients to as soon as they’ve run out of information, permitting entry to primary web providers and the chance to top-up their information digitally if they need. It’s Upstream’s proprietary channel, one of many many the corporate employs to drive person acquisition and engagement whereas serving as a connectivity substitute in rising markets.

Kostas Kastanis, Deputy CEO at Upstream, stated: “For a lot of who reside in rising markets, a cell phone is likely to be the one method to method to entry the web. Information might be costly, rendering essential providers like healthcare, schooling and information out of attain for a lot of households who aren’t more likely to prime up – both as a result of they’ll’t afford it, or they merely can’t bodily entry a store to purchase a top-up voucher. This has been very true through the pandemic.” Kastanis, added: “In an more and more digital transactions’ world Zero-D helps our companions ship on their end-users’ connectivity wants. However, in the beginning, our platform is a robust engagement device, a income generator and a UX enhancer.”

The Zero-D platform supplies an essential income stream for community operators and will increase their probabilities of retaining clients. Kostas Sourtis, Head of Channels & Promoting at Upstream, explains: “In an rising market, if 100 cell customers run out of information, solely 5 of them are more likely to top-up instantly. We need to have interaction that 95% by providing them a helpful service and a handy immediate to top-up their information. With our zero-rated platform, we convey information gross sales ahead for that 95% of customers.”

This interprets to new revenues for the operators, as with Zero-D they can improve their information gross sales by 2% inside a fiscal yr, whereas producing tens of millions of every day advert impressions that they’ll monetize. “Advert income is cut up between the MNO (40%), Upstream (40%), and the agent (20%) who sells the advert,” stated Sourtis.

In South Africa, Vodacom has deployed a customer-branded model of Zero-D, known as ConnectU. Over 90% of the operator’s subscriber base has been partaking with the platform, which generates 256 million month-to-month advert impressions. Throughout that point, customers can get pleasure from entry to zero-rated providers, together with job portals, authorities web sites, instructional assets, in addition to unrestricted entry to your complete Wikipedia database and Fb Flex, a low-data model of Fb.

Kevin Grey, Vice President at Fierce Wi-fi stated, “Congratulations to all winners at this yr’s Fierce Innovation Awards, Telecom Version. Our program promotes the aggressive spirit and initiative that spurs the design, growth, and distribution of ground-breaking options. We applaud Upstream’s Zero-D for its success.”


For extra info please contact:
Chevaan Seresinhe
Sonus PR for Upstream, UK
P: +44 20 3751 0330

Sofia Marinou
Upstream Company Communications
P: +30210 6618532 +30210 6618507

About Upstream
Upstream is the go-to know-how accomplice for enterprises in rising markets looking for to realize digital development. As a frontrunner in cell know-how -for the previous 20 years- we offer revolutionary options that talk to 1.2 billion shoppers. We assist our companions unlock new income streams boosting their buyer engagement and acquisitions, driving conversions and lowering churn. Our end-to-end options invigorate the tip customers’ expertise and engagement by way of Upstream’s personalised digital journeys and omnichannel strategy. We make migration to digital gross sales solely a matter of weeks without having for upfront investments. And all this with a novel added layer of digital transaction safety powered by our award-winning safety platform, Safe-D, driving fraud-free income and end-user safety. Upstream presently works with greater than 60 firms in Telco, Insurance coverage and Retail in over 45 international locations in Latin America, Africa, the Center East and South-East Asia.

Concerning the Awards
Fierce Innovation Awards are designed to determine and showcase excellent service and gear developments unveiled through the previous 12 months together with those that make them, set up them, and deploy them. These awards are supposed to advertise the aggressive spirit and initiative that spurs the design, growth, and distribution of ground-breaking options; to hunt out essentially the most evolutionary & revolutionary applied sciences and providers within the trade; and to acknowledge and reward one of the best and brightest operators, service suppliers, and distributors for his or her dedication to next-gen enterprise and shopper choices. The award classes are reviewed by a mixture of service suppliers and analysts.

About Questex
Questex helps individuals reside higher and longer. Questex brings individuals collectively within the markets that assist individuals reside higher: journey, hospitality and wellness; the industries that assist individuals reside longer: life science and healthcare; and the applied sciences that allow and gas these new experiences. We reside within the expertise economic system – connecting our ecosystem by reside occasions, surrounded by information insights and digital communities. We ship expertise and actual outcomes. It occurs right here.

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